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Your appointments are very important to me, I understand that life happens, and certain circumstances come up. If you are unable to make your appointment, I appreciate at least a 48-hours notice. The sooner you are able to contact me the sooner I can get you rescheduled. By giving me plenty of notice, also pays me the curtesy to have the opportunity to fill the time with a guest who may be on my waiting list. In the case of an emergency, please be safe, take care of yourself and contact me as soon as you are able. I will reschedule your appointment happily. In the case of a NO SHOW, NO CALL: rescheduling will be on a case by case basis. Two or more NO SHOWS, NO CALLS will NOT be scheduled with any future appointments. Your understanding of these matters are greatly appreciated, so that I may better serve my guests.

Please don’t hesitate to inform me of any allergies, health or physical conditions that may affect your service. I will do my best to accommodate your special needs. Please call to reschedule if you are feeling ill, please do not compromise the health of myself, other clients and staff around me, I will happily reschedule you. Please notify me immediately if you have or have been exposed to COVID 19. Any Covid 19 related cancellations will be rescheduled no earlier than three (3) weeks out from your original appointment date. I will not compromise on this matter. Keeping my guests safe and healthy is very important to me, thank you for being responsible and doing your part, I truly appreciate it.

I take great pride in serving my guests. I stand by my quality of work and hope to accomplish your individual Hair Goals! If you are unsatisfied or have any issues with your results, please don’t hesitate, and contact me within three (3) days of your service. Most cases will require you to stop in so we can assess the issue in person and schedule an appointment in a timely manner to resolve the problem. Each redo will be charged or complimentary depending on the dilemma and solution agreed upon by both parties. In the situation of a complete change or overhaul from the original agreement, only a product charge will be applied. Minor adjustments are complimentary. In all fairness, due to the time that hair grows out and changes, any complaints after the three (3) day mark may result in a new appointment and charged the full amount of the service. If you are also unable to reschedule your redo or adjustment within ten (10) days of your complaint, your redo or adjustment will be treated as a new appointment and charged full price for your service. A full refund will be issued only on a case-by-case basis and after all attempts to remedy the complaint have failed. I am a small business owner and pride myself on giving you the best experience and service I may provide. Your understanding, patience, and fairness towards these matters are greatly appreciated, so that I may better serve you as my guest.

Along with providing exceptional services, I hope to recommend and provide you with quality products for your after care and hair maintenance. If you are not satisfied with a product within fourteen (14) days of your purchase and more than half of the product is left in the container, an exchange of a new product may be made of equal or higher value, with the appropriate price adjustment. If within fourteen days (14) days of your purchase, more than half of the product is left in the container, and all attempts to provide you with a suitable replacement have failed, a full refund may be issued. Again, I am a small business owner with limited space, products available for purchase may be out of stock or limited from time to time. I will do my best to provide and recommend what I have available and to help point you in the direction where you may obtain such products that are unavailable at the moment. Your support is appreciated.